Widerrufsrecht

This policy applies to purchases of physical goods made through BabybooFashion.shop. It does not limit any mandatory rights available under German or European Union consumer law.

Statutory Right of Withdrawal

If you are a consumer, you generally have the right to withdraw from an eligible online purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after:

• The day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods;
• In the case of multiple goods ordered in one order and delivered separately, the day on which you or your designated third party acquire physical possession of the last item;
• In the case of goods consisting of multiple lots or pieces delivered separately, the day on which you or your designated third party acquire physical possession of the last lot or piece; or
• In the case of a contract for regular delivery of goods during a defined period, the day on which you or your designated third party acquire physical possession of the first item.

How to Exercise the Right of Withdrawal

To exercise your right of withdrawal, you must inform BabybooFashion.shop of your decision through a clear statement before the withdrawal period expires.

Send the notice by email to:

info@babyboofashion.shop

Your notice should include your name, order number, the products concerned and a clear statement that you are withdrawing from the purchase contract. Giving a reason is optional.

You may use the following wording:

“I hereby give notice that I withdraw from my contract for the purchase of the goods identified in my order. My order number and contact details are included in this message.”

The withdrawal deadline is met if you send your withdrawal notice before the 14-day period expires.

After receiving your notice, we will provide the applicable return instructions and the physical return destination. Do not send a parcel without first requesting return instructions, because orders may be fulfilled through different facilities.

Contacting us for instructions does not reduce or postpone the statutory withdrawal deadline. A clear withdrawal notice must still be sent within that deadline.

Returning Goods After Withdrawal

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days after the date on which you communicated your withdrawal.

The return deadline is met if you dispatch the goods before the 14-day return period expires.

Unless the goods are defective, incorrect or otherwise non-conforming, you are responsible for the direct cost of returning them. Return postage, customs charges and similar return costs are not reimbursed in a standard change-of-mind withdrawal.

We recommend using a trackable shipping service and retaining the shipping receipt until the refund is completed. You are responsible for appropriately packaging the returned goods.

Condition of Returned Goods

You may inspect goods only to the extent necessary to establish their nature, characteristics and functioning, in the same manner that would normally be permitted in a physical retail store.

You may be liable for any diminished value resulting from handling beyond what is necessary for that inspection. This does not eliminate the right of withdrawal, but the lawful reduction in value may be deducted from the refund.

Products should be returned with supplied accessories, labels and packaging where reasonably possible. Missing packaging alone does not automatically eliminate statutory consumer rights.

Refunds Following Withdrawal

If you validly withdraw from the contract, we will reimburse all payments received from you for the withdrawn goods, including the cost of our least expensive standard delivery option where a delivery charge was originally paid.

Because our standard shipping is free, no standard outbound shipping charge will normally form part of the refund.

We are not required to reimburse additional delivery costs resulting from your decision to select a delivery method more expensive than our standard delivery method.

The refund will be made without undue delay and no later than 14 days after we receive your withdrawal notice. We may withhold reimbursement until:

• We have received the returned goods; or
• You provide evidence that the goods have been dispatched,

whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed. You will not be charged a fee solely for receiving the refund.

The time required for the refund to appear in your account after processing may depend on your bank or payment provider.

Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to contracts concerning:

• Goods made to the customer’s specifications or clearly personalised;
• Goods liable to deteriorate or expire rapidly;
• Sealed goods unsuitable for return for health-protection or hygiene reasons if the seal was removed after delivery;
• Goods that, because of their nature, became inseparably mixed with other items after delivery; and
• Other goods or contracts excluded by mandatory applicable law.

An item of ordinary clothing is not automatically excluded merely because it was tried on. A hygiene exception is applied only where the legal requirements for that exception are satisfied.

Incorrect, Damaged or Defective Goods

If an item arrives damaged, defective or materially different from what was ordered, contact info@babyboofashion.shop without undue delay.

Include:

• Your order number;
• A description of the problem;
• Photographs showing the product, packaging and shipping label where reasonably possible; and
• Your preferred resolution.

Photographs help us investigate the matter but do not replace or restrict mandatory statutory rights.

Where goods are defective or non-conforming, you may have statutory rights to repair or replacement and, where the legal requirements are met, a price reduction, contract termination or refund. BabybooFashion.shop will bear reasonable return costs where the return is required because goods are defective, damaged, incorrect or otherwise non-conforming.

Damage occurring while goods are transported by a carrier selected by BabybooFashion.shop remains our responsibility until the goods are delivered to you or to a third party designated by you, other than the carrier.

Statutory Guarantee

Consumers may have a statutory minimum guarantee period of two years for goods under applicable European Union and German law. This statutory guarantee is separate from the 14-day right of withdrawal.

Nothing in this policy excludes or reduces statutory remedies for defective or non-conforming goods.

Exchanges

We do not guarantee direct exchanges because product availability may change. Where an exchange cannot be completed, the original item may be handled as a return and a separate order may be required.

This does not affect your statutory rights.

Refused and Uncollected Parcels

Refusing delivery or failing to collect a parcel does not necessarily constitute a legally effective withdrawal notice. To avoid delay, send a clear withdrawal or cancellation statement to info@babyboofashion.shop.

Reasonable costs caused by an unjustified failure to accept delivery may be recoverable only where permitted by applicable law.

Cancellation Before Dispatch

You may request cancellation by emailing info@babyboofashion.shop. We will attempt to stop processing, but cancellation before dispatch is not guaranteed.

If the order has already been dispatched, an eligible consumer may exercise the statutory right of withdrawal after delivery.