SHIPPING POLICY

Effective date: August 12, 2026

This Shipping Policy applies to physical products ordered through BabybooFashion.shop.

Free Standard Shipping

Standard shipping is free for customer orders.

No standard shipping charge will be added at checkout. If an optional paid shipping service is offered in the future, its price and terms will be clearly displayed and require the customer’s express selection.

Delivery Area

Orders may be delivered only to destinations accepted during checkout. Availability of checkout for a destination does not guarantee that every product can be shipped there.

If we cannot deliver an order to the submitted address, we will contact the customer and provide an appropriate solution, including cancellation and refund where necessary.

Delivery Time

The estimated delivery period is 15–20 days.

Unless the checkout page or order confirmation clearly states otherwise, this period is measured in calendar days and begins after:

• The order has been accepted;
• Payment has been successfully authorised or received; and
• Any information necessary to process the order has been supplied.

If the final day falls on a day when delivery services do not normally operate at the destination, delivery may occur on the next available delivery day.

The 15–20-day period is an estimate unless a binding delivery date is expressly confirmed. Mandatory statutory delivery rights remain unaffected.

Order Processing

Orders undergo payment, address and fraud-prevention checks before dispatch. Customers are responsible for providing complete and accurate delivery information.

If clarification is required, processing may be delayed until the requested information is received.

Tracking

Where tracking is available, tracking details will be sent to the email address associated with the order.

Tracking updates may take several days to appear after dispatch. A lack of an immediate scan does not necessarily mean that the parcel has not entered the carrier’s network.

Split Shipments

An order containing several items may be delivered in separate parcels. Split shipments do not create an additional standard shipping charge.

Each parcel may have a separate tracking number and may arrive on a different day within the estimated delivery period.

International Fulfilment and Customs

Products may be dispatched through different fulfilment locations.

Where customs declarations or import procedures are required, we or our service providers will complete the information reasonably necessary for shipment.

Any mandatory taxes, duties or import-related charges will be handled in accordance with the information disclosed before checkout and applicable consumer law. Customers will not be made responsible for undisclosed mandatory charges contrary to applicable law.

Customs inspections may cause delays outside our direct control. We will still comply with mandatory customer rights concerning agreed delivery periods and non-delivery.

Address Accuracy

Customers must review the delivery address before placing an order.

If an address correction is requested before dispatch, we will make reasonable efforts to apply it but cannot guarantee that a change will be possible.

If a parcel is returned because the customer supplied an incorrect or incomplete address, we will contact the customer regarding redelivery or refund. Reasonable additional costs caused solely by incorrect customer-provided information may be deducted or charged only where legally permitted.

Delivery Attempts and Collection

The carrier may deliver to the address, an authorised recipient, an agreed safe place, a parcel shop or another delivery location permitted by the selected service and applicable law.

Customers should collect parcels within the carrier’s stated holding period.

Failure to collect a parcel does not automatically constitute a valid withdrawal from the purchase. Customers wishing to withdraw should send a clear statement to info@babyboofashion.shop.

Delayed Delivery

If an order has not arrived within the estimated 15–20-day period, contact:

info@babyboofashion.shop

Include the order number and delivery details.

We will investigate the shipment and provide updated information. Where the agreed delivery time has passed, the customer may grant an appropriate additional period for delivery.

If delivery is not completed within that additional period, the customer may terminate the contract and receive reimbursement in accordance with applicable law.

An additional period may not be required where:

• We have definitively refused delivery;
• Delivery by a particular date was essential considering all circumstances; or
• The customer informed us before the contract was concluded that delivery by a specified date was essential.

Lost Parcels

If tracking indicates that a parcel may be lost, contact info@babyboofashion.shop.

We may investigate with the carrier before issuing a replacement or refund. The investigation does not remove or postpone mandatory consumer remedies.

Where the carrier was selected by BabybooFashion.shop, the risk of loss remains with us until delivery to the customer or the customer’s designated recipient, subject to applicable law.

Damaged Parcels

If a parcel arrives visibly damaged, document the condition where reasonably possible and contact info@babyboofashion.shop promptly.

Include photographs of:

• The external packaging;
• The shipping label;
• The internal packaging; and
• The damaged product.

Accepting a damaged parcel does not automatically waive statutory rights. Failure to provide photographs does not eliminate mandatory remedies, although documentation may help resolve the claim.

Parcels Marked Delivered but Not Received

If tracking shows “delivered” but the parcel cannot be located:

• Check the delivery address in the order confirmation;
• Check with household members or other authorised recipients;
• Check any carrier-designated safe place;
• Check with neighbours or the relevant parcel shop where appropriate; and
• Contact the carrier and info@babyboofashion.shop.

We will assist with a reasonable delivery investigation. A carrier scan alone does not override mandatory rules concerning proof of delivery and transfer of risk.

Ownership and Risk

For consumer orders, the risk of accidental loss or damage generally transfers only when the customer, or a third party designated by the customer other than the carrier, receives the goods.

If the customer independently commissions a carrier that was not offered by BabybooFashion.shop, different statutory risk-transfer rules may apply.

Refused or Returned Shipments

Where a shipment is refused or returned as undeliverable, we will review its status after it reaches the relevant facility.

If the customer has validly withdrawn, the refund will be handled under the Return, Withdrawal and Refund Policy.

Reasonable additional costs resulting from an unjustified refusal, uncollected parcel or inaccurate address may be charged or deducted only where permitted by law.

Contact

For all shipping questions:

BabybooFashion.shop

Email: info@babyboofashion.shop